Last Updated: 19/05/2024

At Wajibloom Luxury, we are committed to ensuring your complete satisfaction with your purchases. If for any reason you are not entirely satisfied with your purchase, we are here to help. Please read our Returns and Refunds Policy carefully.

1. Returns

Eligibility:

  • Items must be returned within 30 days of the purchase date.
  • Items must be unused, in their original packaging, and in the same condition that you received them.
  • A receipt or proof of purchase is required for all returns.

Non-Returnable Items:

  • Perishable goods (e.g., food, flowers)
  • Personal care items (e.g., skincare, hair products) if the packaging has been opened
  • Gift cards
  • Downloadable software products

Return Process:

  1. Contact Us: To initiate a return, please contact our customer service team at contact@wajibloomluxury.co.uk with your order number and reason for return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
  3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at contact@wajibloomluxury.co.uk. We will arrange for a replacement or refund as quickly as possible.

2. Refunds

Refund Process:

  • Once we receive your returned item, we will inspect it and notify you that we have received your returned item.
  • We will notify you of the approval or rejection of your refund after inspecting the item.

Refund Approval:

  • If your return is approved, we will process your refund to your original method of payment within a certain amount of days.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at returns@wajibloomluxury.co.uk.

3. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at returns@wajibloomluxury.co.uk for further instructions.

4. Sale Items

  • Only regular-priced items may be refunded. Sale items are non-refundable.

5. Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

6. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Thank you for shopping with Wajibloom Luxury. We appreciate your business and are here to ensure your complete satisfaction.